Refund Policy & Payment Cancellation

At Golden Saree, we value customer satisfaction and aim to provide high-quality products and services. Please read our refund and cancellation policy carefully before making a purchase.

1. Refund Eligibility

• Refund requests must be made within 7 days from the date of delivery.
• The product must be unused, unworn, unwashed, and in its original packaging with all tags attached.
• Proof of purchase (invoice or order confirmation) is required.

2. Non-Refundable Items

• Items damaged due to customer misuse or improper handling.
• Products purchased during special promotions or clearance sales (unless defective).
• Customized or altered sarees.

3. Refund Process

• Customers must contact us via email or phone to initiate a return request.
• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed within 7–10 business days using the original payment method.

4. Payment Cancellation

• Orders can be cancelled before the item has been shipped.
• If the payment has already been processed, the refund will be issued to the original payment method.
• Once the order has been dispatched, cancellation is not possible, and customers must follow the return process.

5. Shipping Charges

• Original shipping fees are non-refundable unless the product is defective or incorrect.
• Customers may be responsible for return shipping costs unless the return is due to our error.

6. Contact Us